Inform Article

Need Info? Call 211!

Posted by Liz Locke of
Need Info? Call 211! picture

Daily demands or times of crisis can be devastating for anyone, but knowing who to call is half the battle. 211 is a starting point for making a connection to community services in your area. In order to help increase public awareness about the multitude of services that can be accessed around the clock by dialing 2-1-1, 211 Palm Beach/Treasure Coast as well as county and local governments have designated February 11th to February 17th as 211 Awareness Week. 

211 Palm Beach/Treasure Coast is a non-profit organization heading into its fifth decade of caring, quality service, providing crisis intervention, information, assessment and referral to community services. Calling 211 is free, confidential, and available 24/7. Programs and services are available for people of all ages.  211 is the starting point for individuals who don't know where to turn for information or answers to the problems they are facing. Last year, 150,000 telephone calls were received from people in need of support services. 

Celebrating its one year anniversary, 211's "Health Navigator" program is a Pilot project for Palm Beach County residents and is funded through Ascension Health, with additional assistance from Quantum Foundation and is designed to help guide individuals in need of healthcare through the complex health/human service system. Highly trained navigators with walk individuals through the process, helping fill out applications, find possible transportation options, and assisting in obtaining prescriptions or medical equipment. 

211 Palm Beach/Treasure Coast also has some specific programs for Veteran, senior, and teen populations.  Any Veteran in need of services can call 211. Returning Veterans and their families can ask for additional supportive programs and services. Last year 211 received over 4,000 calls from men and women who have been in service to our country.

Senior citizens can go online, or visit local community centers, to access our "Quick Reference Guides," which give them a comprehensive easy to use list of senior and general agencies available to provide needed services. 211's Sunshine Telephone Reassurance program provides a free daily phone call to say "Hi" and to check on the wellbeing of participating seniors aged 60 and over, the housebound or disabled living in Palm Beach and Martin Counties. Palm Beach County seniors aged 60 and over, the housebound or disabled, can also seek advocacy and assistance with finding essential services through our Elder Crisis Outreach program.

 211's free AOL Instant Messenger service is available to adolescents who may feel more comfortable "chatting" online about their concerns. Teens can simply log on to AOL's Instant Messenger at and IMTEEN211PBTC1 to "chat" with one of our highly trained Resource Specialists from the hours of 3:00pm to 11:00pm. Teens can also visit or go to /211 Palm Beach/Treasure Coast.

For more information on the services offered or learn how to obtain copies of the publications produced, please call 2-1-1 today or visit the website at or